Moves at a frustratingly slow snail's pace. Age 4 months: Little blue plastic inner part of the USB port came out upon unplugging my headset. Since then, clients complain they cannot hear me. I must unplug and talk through the computer, then they can hear me. Called Support to inquire about this blue thingy issue. Support's response: Use a different headset. Advised the headset works well with other products, just not on this one with the USB missing blue inner-thing. Answer again: Use a different headset. (smh). Well, before I sent it back for the non-working usb port issue, on it's 6 month birthday, it totally crashed with no hope for recovery; everything gone and I cannot even get it to turn on. Support was useless. I then called their location in TX, not a foreign speaking country (254-298-4000) and Marco was very helpful and sympathetic with my situation. But must send it to them in TX. They provided a FedEx sticker even though shipping is not included in the 1 year warranty. But now I have nothing. It's kind of like I was forced out of business. so frustrated right now. Okay, things going from bad to worse. They sent an email advising they received my computer and to click the link for status updates and for tracking when shipped. A full week later they claim my computer was received damaged. They sent a picture of the monitor with a gash in the corner; they cannot fix it now -- it arrived damaged and that voids my one-year warranty. They also sent a picture of my original box with the computer placed back inside. The box had obviously been opened as only one flimsy piece of tape was displayed and we taped it many many many many times on all three seams. No tape on either of the side slits, only one piece of tape in the middle, barely hanging on. They suggested I return to where I shipped it via FedEx and file a claim with them. Turns out the FedEx kiosk I used does not process claims, must do it online. Advised Acer. They gave me THREE days to submit a claim with FedEx. I do not trust them and firmly do not believe it arrived damaged. If it did, why didn't they tell me sooner? Like tell me when it arrived and they unpacked it and sent an email to say they have it or when they sent an email sending a link to follow the progress and to link to tracking info. Why wait 8 full days before sending an email to say the corner is damaged and, because it was damaged en route (or so they claim), my warranty is null and void. SIX MONTHS -- That's all I got for my money. I kind of blame myself because I had previously sworn off Acer. Ordered several of those little skinny laptops and they worked okay but the regular size / big laptop had a malfunctioning battery; would not work unless it was plugged in. That was the day I swore I would never go Acer again. Then when just about to buy another Lenovo AIO, they put it next to the Acer AIO; Lenovo had 8GB RAM and Acer had 12GB RAM, yet it cost a hundred less. Naturally I went for the one that cost less and gave more -- biggest mistake yet. ACER HAS CAUSED ME MAJOR GRIEF. In addition to losing everything I had on the computer (my own fault for not having a current back-up), they ADD INSULT TO INJURY BY CLAIMING DAYS LATER AFTER RECEIPT, THAT IT ARRIVED DAMAGED AND NOW MY WARRANTY IS VOIDED. A BUNCH OF BULL! If you wish to keep your sanity, HEED MY WARNING / BUYER BEWARE::::: *DO NOT BUY ACER!!* Oh, just noticed other comments they put on this Repair Report which are tee-totally false. They claim cracked LCD and surface scratches. The computer was in pristine condition, not a scratch anywhere!! In fact, it was still protected with plastic wrapping until I had to ship it for repair and I removed the plastic at that time. There were NO scratches anywhere and there was NO cracked screen. Acer America should be fully ashamed of themselves ... SHAME ON YOU ACER!!